FREQUENTLY ASKED QUESTIONS
DO YOU CHARGE VAT ON THE ITEMS ?
No, our prices are listed exclusive of VAT. International customers will not pay any additional VAT.
DO YOU SHIP TO QATAR AND THE UNITED ARAB EMIRATES ?
Yes, we ship to these regions on a daily basis. Robbies London™ has a strong brand following in the UAE and Doha, and over the years we have developed key relationships within the courier network, allowing us to deliver a fast, efficient and reliable service at a flat rate of only £40.
HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE ?
We use an express, fully tracked and insured service that usually takes 3 working days to be delivered.
HOW MUCH IS THE SHIPPING COST IF I WANT 2 ITEMS ?
We charge a flat rate of £40 for 1,2 or 10 items with Free shipping on orders of £400.
HOW CAN I PAY FOR MY PURCHASE ?
We accept all major credit and debit cards in addition to PayPal, Apple Pay, Google Pay and more.
ARE YOUR STORES IN LONDON OFFERING THE SAME COLLECTION AS ONLINE ?
No, our London stores have additional collections strictly for those who visit us. This is to ensure we can continue to offer limited edition pieces to our customers, both online and in store.
IS IT SAFE TO SHOP ON YOUR SITE ?
Yes. We have all the up to date SSL certifications and are fully verified by Google.
DO YOU OFFER EXCHANGES / REFUNDS ?
Robbies London™ have a strict packing policy, ensuring all our goods are individually sealed in bags in our factory. No items are tried on and the items are stored in a safe environment.
We strictly do not offer refunds.
We do offer a 7 day exchange policy. The the items must be unopened, unworn and in its original packaging.
WHAT ARE YOUR STORE OPENING HOURS ?
Our London stores are open Monday - Saturday, 10am - 6pm. We are closed on Sunday and Bank Holidays.
CAN I SPEAK WITH YOU ?
Yes. If you have any questions, you can contact us by phone, email, our social media feeds.
Phone / WhatsApp: +44(0) 7598 410 991